Cebu Pacific is a Philippine low-cost airline that offers affordable and reliable air travel options for passengers in the Philippines and neighboring countries. Founded in 1988 and commencing operations in 1996, Cebu Pacific has grown to become the largest carrier in the Philippine aviation industry, providing an extensive route network across the archipelago and international destinations in Asia, Australia, and the Middle East.
Also read: List of Travel and Tour Agencies in Cebu City, Cebu
With a mission to make air travel accessible to a broader market, Cebu Pacific continuously strives to improve its services, expand its network, and enhance customer satisfaction. The airline operates a modern fleet of Airbus aircraft and offers various booking channels, including its website, mobile app, and travel agencies, ensuring a convenient booking experience for its passengers.
Booking Flights
Booking flights with Cebu Pacific can be done through various channels, making the process convenient and accessible for passengers.
Here are the primary methods for booking flights with the airline:
Online Booking Process
Cebu Pacific’s official website (www.cebupacificair.com) allows you to search, book, and manage your flights directly. To book a flight online, follow these steps:
- Visit the Cebu Pacific website.
- Select your trip type (one-way, round-trip, or multi-city).
- Enter your departure and arrival cities, travel dates, and the number of passengers.
- Click “Search” to view the available flights.
- Choose your preferred flight(s) based on the schedule and fare options.
- Enter the passenger details and contact information.
- Select any additional services, such as seat selection, baggage allowance, or in-flight meals.
- Proceed to the payment page and complete the transaction using one of the available payment methods.
- After payment, you will receive a confirmation email with your booking reference number and e-ticket.
Mobile App Booking
Cebu Pacific also offers a mobile app for iOS and Android devices, allowing passengers to book flights, manage bookings, and check in on the go. Download the app from the Apple App Store or Google Play Store and follow a similar booking process as the website.
Booking through Travel Agencies
If you prefer to book your flights through a travel agency, many accredited agencies can assist you with your Cebu Pacific flight reservations. The travel agent will help you find the best available options and complete the booking process on your behalf.
Payment Options
Cebu Pacific offers multiple payment options for booking flights, including credit/debit cards (Visa, MasterCard, JCB, American Express), PayPal, and offline payment methods such as payment centers, bank deposits, or over-the-counter transactions at partner establishments.
Booking flights with Cebu Pacific is a straightforward process that can be done through the airline’s website, mobile app, or travel agencies. With various payment options available, passengers can choose the most convenient method to complete their flight reservations.
Fare Types and Inclusions
Cebu Pacific offers different fare types and options to cater to the diverse needs of passengers. These fare types come with various inclusions, allowing passengers to customize their travel experience based on their preferences and budget.
Also read: 5 Best Hotels Near Mactan Cebu International Airport
Basic Fare
The Basic Fare is the most affordable option, suitable for passengers who want to minimize costs and only need the essentials.
It includes:
- Flight ticket
- 7 kg hand-carry baggage allowance
- Standard Seat
Please note that this fare type does not include checked baggage allowance or in-flight meals.
Value Pack
The Value Pack is a bundled fare option that offers additional benefits for passengers who prefer more convenience and flexibility.
Inclusions of the Value Pack are:
- Flight ticket
- 7 kg hand-carry baggage allowance
- 20 kg checked baggage allowance
- Standard seat selection
- Travel insurance coverage
- One-time free rebooking (subject to fare difference)
Baggage Allowance and Fees
Cebu Pacific allows passengers to pre-purchase additional checked baggage allowance during the booking process or through the “Manage Booking” section on the website or mobile app. The available baggage allowance options are 20 kg and 32 kg. It is generally more cost-effective to purchase baggage allowance in advance rather than at the airport.
Remember to review the inclusions carefully and pre-purchase any additional services as needed to ensure a smooth and enjoyable journey.
Check-In Procedures
Cebu Pacific offers various check-in methods for the convenience of its passengers. It is essential to complete the check-in process and obtain a boarding pass before the check-in deadline to avoid any issues at the airport.
Here are the primary check-in procedures for Cebu Pacific flights:
Online Check-In
Online check-in is available for Cebu Pacific flights and can be done through the airline’s website or mobile app. This option allows you to check in from the comfort of your home or office, saving time at the airport. Online check-in is available from 7 days up to 2 hours before the scheduled departure time for domestic flights and up to 4 hours before international flights.
To check-in online, follow these steps:
- Visit the Cebu Pacific website or open the mobile app.
- Click on “Check-In” or “Manage Booking.”
- Enter your booking reference number and last name.
- Select the passengers you want to check-in.
- Choose your seats (if not already selected).
- Complete the check-in process, and your boarding pass will be sent via email or can be saved to your mobile device.
Airport Check-In
If you prefer to check in at the airport, visit the Cebu Pacific check-in counters with your valid travel documents and baggage (if applicable). The check-in counters usually open 3 hours before the scheduled departure time for international flights and 2 hours before domestic flights. Be aware of the check-in deadlines: 45 minutes before departure for domestic flights and 1 hour before departure for international flights.
Kiosk Check-In
Select airports may offer self-service kiosks for checking in. These kiosks allow you to print your boarding pass and baggage tags if you have checked your luggage. Follow the on-screen instructions and scan your travel documents to complete the check-in process.
Check-In Deadlines
It is crucial to arrive at the airport with enough time to complete the check-in process before the deadlines. Cebu Pacific requires passengers to check in and obtain their boarding passes no later than 45 minutes before departure for domestic flights and 1 hour before departure for international flights. Failure to meet these deadlines may result in denied boarding and forfeiture of your fare.
In-Flight Services
Cebu Pacific provides various in-flight services to ensure a comfortable and enjoyable experience for its passengers. While the airline is a low-cost carrier, it offers a range of amenities and options that cater to different traveler needs.
Here are the primary in-flight services available on Cebu Pacific flights:
Food and Beverages
Cebu Pacific offers a selection of meals and snacks available for purchase during your flight. The menu includes a variety of hot meals, sandwiches, snacks, and beverages. To guarantee meal availability and enjoy a discounted price, passengers can pre-order their meals through the Cebu Pacific website or mobile app up to 24 hours before the flight departure.
Entertainment and Connectivity
Cebu Pacific does not provide in-flight entertainment screens on its aircraft. However, passengers can bring their electronic devices, such as smartphones, tablets, or laptops, to stay entertained during the flight. It is recommended to download movies, shows, or music before boarding, as Wi-Fi connectivity is currently not available on Cebu Pacific flights.
Seating Options
Cebu Pacific offers various seating options to accommodate passenger preferences and comfort. During the booking process or through the “Manage Booking” section, passengers can choose their preferred seat for a fee.
It is always a good idea to pre-book any additional services before your flight to ensure availability and enjoy discounted prices.
Travel Requirements and Restrictions
Travel requirements and restrictions vary depending on the destination, current global health situation, and government regulations. When flying with Cebu Pacific, it’s essential to stay informed about the latest travel guidelines to ensure a smooth and hassle-free journey.
Valid Travel Documents
Ensure that you have all the necessary travel documents for your trip, including a valid passport (with at least six months of validity), visas (if required), and any additional documents specific to your destination. It is your responsibility to obtain and present the required documents at check-in and immigration.
Health and Safety Measures
Due to the ongoing COVID-19 pandemic, Cebu Pacific has implemented various health and safety measures to protect passengers and staff. These may include mandatory face masks, temperature checks, health declaration forms, and social distancing protocols. Be prepared to comply with these measures throughout your journey.
Country-Specific Entry Requirements
Each country has its entry requirements and restrictions, which may change frequently due to the global health situation. Some common requirements include negative COVID-19 test results (PCR or antigen), proof of vaccination, quarantine upon arrival, and completion of health declaration forms or pre-registration through official government platforms.
Before your trip, regularly check the official websites of your departure and arrival countries’ governments or embassies for the most up-to-date information on entry requirements and restrictions. Failure to comply with these requirements may result in denied boarding or entry.
Travel Advisories
Stay informed about any travel advisories or warnings issued by your government related to your destination. These advisories may provide crucial information about safety, security, or health concerns that could affect your travel plans.
Regularly check official government sources for updates and plan accordingly to ensure a smooth and hassle-free journey.
Special Assistance and Requests
Cebu Pacific is committed to providing a comfortable and accessible travel experience for all passengers, including those who require special assistance or have specific requests. The airline offers various services and accommodations to cater to the diverse needs of its passengers.
Here are some examples of special assistance and requests that Cebu Pacific can accommodate:
Passengers with Disabilities
Cebu Pacific assists passengers with disabilities, such as wheelchair services, priority boarding, and special seating arrangements. If you require any of these services, it is essential to inform the airline at least 48 hours before your flight by contacting their customer service or making a request during the booking process.
Traveling with Infants
Children who are less than 8 days old cannot travel. If you are traveling with a child who is between 8 days and 2 years old, you must bring the child’s birth certificate, baby book, or valid ID when checking in and boarding. The child must sit on the lap of an adult passenger.
Unaccompanied Minors
Children who are under 7 years old as of the travel date must be accompanied by an adult. If the flight is within the Philippines, children who are between 7 and under 12 years old and are travelling without an adult are classified as Unaccompanied Minors.
It is crucial to communicate your needs to the airline well in advance and provide any necessary documentation or information to ensure a smooth and hassle-free travel experience.
Cancellation, Changes, and Refunds
Cebu Pacific offers various options for passengers who need to make changes, cancel their flights or request a refund. The airline’s policies and fees depend on the fare type and specific booking conditions.
Here are the main aspects of Cebu Pacific’s cancellation, changes, and refunds policies:
Flight Changes and Rebooking
Passengers can make changes to their flights, such as changing the date, time, or route, subject to availability and fare differences. Change fees and fare differences may apply, depending on the fare type and booking conditions. To make changes to your flight, visit the Cebu Pacific website or mobile app and go to the “Manage Booking” section.
Cancellations and Refunds
Cebu Pacific has a strict no-refund policy for cancellations made by passengers. However, in some cases, such as flight cancellations or schedule changes initiated by the airline, passengers may be eligible for a refund or alternative options, such as rebooking on another flight or converting the ticket value into a travel voucher.
Travel Vouchers
If your flight is cancelled or significantly rescheduled by Cebu Pacific, you may have the option to convert the full value of your ticket into a travel voucher. This voucher can be used to book future flights with the airline, usually within a specified validity period.
Force Majeure and Waivers
In exceptional circumstances, such as natural disasters, pandemics, or government travel restrictions, Cebu Pacific may offer more flexible options for passengers affected by these events. This may include waived change fees, free rebooking, or travel vouchers. Keep an eye on the airline’s official communication channels for updates during such events.
If you need to make changes or request assistance, visit the Cebu Pacific website or mobile app, or contact their customer service team.
Do’s and Don’ts for Hand Carry
When flying with Cebu Pacific or any airline, it’s essential to follow specific guidelines for hand carry or cabin luggage to ensure a smooth and hassle-free travel experience.
Here are some do’s and don’ts to consider:
Do’s
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Check size and weight limits: Familiarize yourself with the airline’s cabin baggage allowance in terms of dimensions and weight. For Cebu Pacific, passengers are allowed one piece of hand-carry luggage with a maximum weight of 7 kg (15 lbs) and dimensions not exceeding 56 cm x 36 cm x 23 cm (22″ x 14″ x 9″).
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Pack essential items: Include essential items such as travel documents, medication, electronic devices, chargers, travel adapters, and valuables in your hand carry. This ensures you have easy access to these items during your journey and reduces the risk of loss or damage.
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Use a clear bag for liquids: Pack any liquids, aerosols, or gels in containers of no more than 100 ml (3.4 Oz) each, and place them in a transparent, resealable plastic bag with a maximum capacity of 1 liter (1 quart). This is required for security checks at the airport.
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Bring an extra layer: Planes can get cold, so bring a light jacket or sweater in your hand carry to stay comfortable during your flight.
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Keep your passport and boarding pass handy: Have your travel documents easily accessible for security checks, boarding, and immigration processes.
Don’ts
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Avoid prohibited items: Do not pack items that are prohibited in cabin luggage, such as sharp objects, firearms, flammable materials, or large tools. Check the airline’s list of prohibited items before packing.
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Don’t overpack: Avoid overstuffing your hand carry, as it may exceed the allowed dimensions or weight, resulting in additional fees or having to check it in as hold luggage.
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Don’t bring large electronic devices in restricted flights: Some flights, particularly those bound for the United States, may have restrictions on carrying large electronic devices like laptops in the cabin. Check the airline’s guidelines and be prepared to check these items in if required.
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Avoid packing food with strong odors: Be considerate of fellow passengers and do not bring food with strong smells that could cause discomfort during the flight.
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Don’t leave your luggage unattended: Keep an eye on your hand carry at all times to avoid theft, loss, or security concerns.
By following these do’s and don’ts for hand carry luggage, you can ensure a hassle-free and enjoyable travel experience with Cebu Pacific or any airline.
Tips for a Hassle-Free Trip
To ensure a hassle-free trip with Cebu Pacific or any airline, follow these essential tips:
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Plan ahead: Book your flights, accommodations, and activities well in advance to secure the best prices and availability. Double-check your travel documents, such as passport validity and visa requirements, for your destination.
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Stay informed: Regularly check the latest travel advisories, entry requirements, and restrictions for your departure and arrival countries. This includes COVID-19 protocols, health and safety measures, and any necessary pre-travel registrations or forms.
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Pack smart: Be mindful of Cebu Pacific’s baggage allowance policies and pack accordingly. Make sure to bring essentials like medication, chargers, and travel adapters in your carry-on luggage.
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Arrive early: Reach the airport at least 2-3 hours before your flight to allow enough time for check-in, security, and boarding procedures. This helps avoid last-minute stress and potential delays.
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Pre-book additional services: Pre-book any additional services, such as seat selection, meals, and extra baggage allowance, through the Cebu Pacific website or mobile app. This ensures availability and often comes with discounted prices.
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Prepare for in-flight entertainment: Since Cebu Pacific does not provide in-flight entertainment screens, download movies, shows, or music on your electronic devices beforehand to keep yourself entertained during the flight.
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Request special assistance: If you require special assistance or have specific requests, inform the airline well in advance to ensure proper arrangements are made for your comfort and convenience.
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Follow health and safety guidelines: Adhere to the airline’s health and safety protocols, such as wearing a face mask, maintaining social distancing, and practicing good hygiene throughout your journey.
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Be flexible: Travel plans can change unexpectedly due to unforeseen circumstances. Be prepared to adapt and have a backup plan in place, such as travel insurance or flexible booking options.
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Stay connected: Keep an eye on Cebu Pacific’s official communication channels, such as their website, social media, and email notifications, for updates and important information related to your trip.
Also read: Pack&Fly Baggage Wrapping Service at Mactan Cebu Airport
Summary
Traveling can be a thrilling experience, but a lot of planning goes into making it happen. If you’re looking to visit the Philippines, Cebu Pacific offers affordable and convenient travel options for your trip. This essential travel guide serves as a starting point to help you familiarize yourself with important details before embarking on your journey. From booking your flight to packing your bags, this guide covers everything you need to know to make your Cebu Pacific trip a success.
So what are you waiting for? Start planning your adventure and explore the beauty of the Philippines with the help of Cebu Pacific.
Contact Information
Website: http://www.cebupacificair.com/
Facebook Page: https://www.facebook.com/cebupacificairphilippines
Customer Care: https://www.cebupacificair.com/about/talk-to-us/guest-feedback-form
